The Exchange Strategy For Managing Conflict In Healthcare How To Defuse Emotions And Create Solutions When The Stakes Are High

Download or read book The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High written by Steven Dinkin and published by McGraw Hill Professional. This book was released on 2012-12-14 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: The proven four-step method for improving communication and managing conflict in any healthcare setting The Exchange Strategy for Managing Conflict in Health Care delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small. "A fresh, clear-eyed view of how to approach conflict in the American healthcare system . . . shows how direct, immediate, tactful, and open communication will greatly improve any workplace setting." -- KATHLEEN SELLICK, President and CEO, Rady Children's Hospital "Having worked in large hospital systems for many years, I wish I had known these skills and techniques when I supervised nurses and coordinated teams." -- KIM PHILLIPS, MSN, RN, CFCN, Nurse's Touch, Inc. "During the past 12 months, over 450 managers and supervisors on my team at Sanford Health have gone through this training, and it works!" -- EVAN BURKETT, Chief Human Resources Officer, Sanford Health "The strategy and skills laid out in this book . . . are truly effective. Ignore this at your peril." -- DR. SAMUEL B. HO, Chief, Gastroenterology Section, Veterans Affairs San Diego Healthcare System, Professor of Medicine, University of California, San Diego

Download or read book The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High written by Steven Dinkin and published by McGraw Hill Professional. This book was released on 2012-12-11 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Created for the modern medical workplace, a proven four-step program that empowers any manager or trainer with the strategies and skills of a seasoned mediator

Download or read book Fundamentals of U.S. Health Care written by Jahangir Moini and published by Taylor & Francis. This book was released on 2017-04-07 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: All health care students must be familiar with the basic concepts of health care in the United States. This introductory textbook presents vital information on health care careers and legal, ethical, financial, and policy issues that will help their future practice. It includes chapters on: careers in the health care profession; the complexity of health care; the Patient Protection and Affordable Care Act; professionalism in health; health care for special populations; the Occupational Safety and Health Administration (OSHA) standards; research and advancements in health care; the future of health care. Fundamentals of U.S. Health Care is unique in the way it highlights the important elements of each health career, including job requirements, length of study, and salaries. With the student in mind, this book is accompanied by a website that features detailed PowerPoints and test banks with more than 1,000 review questions. Well-organized and easily understood, this overview provides a reliable, relevant resource and up-to-date reference. It is essential reading for all allied health students, including nurses, surgical technicians, dental hygienists, radiology technicians, medical assistants, pharmacy technicians, physician assistants, and more.

Download or read book Pharmacy Clinical Coordinator's Handbook written by Lynn Eschenbacher and published by ASHP. This book was released on 2016-01-01 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take Your Skills and Your Team to the Next Level Inside you’ll get real-life examples, sample forms, policies, procedures, checklists, and more for every aspect of your practice, including formulary management, communications, strategic planning, and staff development. Plus, tables and figures for everything from delegation flow and budget schedules to nonformulary drug requests and the SAFE Tool Scoring System. Get the advice, support, and tools you need to answer essential questions facing any clinical coordinator or manager: What are the key organizational relationships I need to develop to be successful? How can I best demonstrate the value that pharmacy provides to the healthcare team? How can I build and inspire a team to achieve high-quality patient outcomes? With multiple responsibilities and multiple priorities, how do I get started? What can I do to advance clinical pharmacy practice? As a clinical coordinator or clinical manager you are in a position to positively impact the lives of both your staff and the patients you serve every day. With the Pharmacy Clinical Coordinators Handbook you can now develop the vision and strategy you need to succeed in this essential and demanding position.

Download or read book Strategic Project Management Made Simple written by Terry Schmidt and published by John Wiley & Sons. This book was released on 2009-03-16 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: When Fortune Magazine estimated that 70% of all strategies fail, it also noted that most of these strategies were basically sound, but could not be executed. The central premise of Strategic Project Management Made Simple is that most projects and strategies never get off the ground because of adhoc, haphazard, and obsolete methods used to turn their ideas into coherent and actionable plans. Strategic Project Management Made Simple is the first book to couple a step-by-step process with an interactive thinking tool that takes a strategic approach to designing projects and action initiatives. Strategic Project Management Made Simple builds a solid platform upon four critical questions that are vital for teams to intelligently answer in order to create their own strong, strategic foundation. These questions are: 1. What are we trying to accomplish and why? 2. How will we measure success? 3. What other conditions must exist? 4. How do we get there? This fresh approach begins with clearly understanding the what and why of a project - comprehending the bigger picture goals that are often given only lip service or cursory reviews. The second and third questions clarify success measures and identify the risky assumptions that can later cause pain if not spotted early. The how questions - what are the activities, budgets, and schedules - comes last in our four-question system. By contrast, most project approaches prematurely concentrate on the how without first adequately addressing the three other questions. These four questions guide readers into fleshing out a simple, yet sophisticated, mental workbench called "the Logical Framework" - a Systems Thinking paradigm that lays out one's own project strategy in an easily accessible, interactive 4x4 matrix. The inclusion of memorable features and concepts (four critical questions, LogFrame matrix, If-then thinking, and Implementation Equation) make this book unique.

Download or read book The Handbook of Conflict Resolution written by Morton Deutsch and published by John Wiley & Sons. This book was released on 2006-09-18 with total page 959 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handbook of Conflict Resolution, Second Edition is written for both the seasoned professional and the student who wants to deepen their understanding of the processes involved in conflicts and their knowledge of how to manage them constructively. It provides the theoretical underpinnings that throw light on the fundamental social psychological processes involved in understanding and managing conflicts at all levels—interpersonal, intergroup, organizational, and international. The Handbook covers a broad range of topics including information on cooperation and competition, justice, trust development and repair, resolving intractable conflict, and working with culture and conflict. Comprehensive in scope, this new edition includes chapters that deal with language, emotion, gender, and personal implicit theories as they relate to conflict.

Download or read book Companion Modelling written by Michel Étienne and published by Springer Science & Business Media. This book was released on 2013-12-16 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book introduces the companion modelling approach by presenting the stance that underpins it, the methods and tools used with stakeholders and the specific role of models during the process. It addresses the means to deal with the different levels of decision-making and to take into account the various power relationships. It proposes a methodology to assess the impact of the approach on the stakeholders involved in the process. The book includes 27 case studies and 7 teaching tools that describe the successful use of the approach in a variety of settings or teaching contexts. It is intended for researchers working on rural development or renewable resources management, as well as students and teachers.