Serving Citizens

Download or read book Serving Citizens written by Juan Carlos Cortázar Velarde and published by Inter-American Development Bank. This book was released on 2014-09-19 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on civil service reform within the central administration in Latin America. It analyzes updated versions of the country assessments carried out by the Inter-American Development Bank in 2004 in 16 countries and presents a comparative analysis of the ways in which the countries have evolved during the last decade. The methodology is based on the principles of the Ibero-American Charter for Public Service. In addition, it draws lessons from reform processes, identifying strategies for civil service modernization in the region. Finally, the book proposes a possible future agenda to continue the efforts to further professionalize the civil service in Latin America.

Download or read book Citizens and Soldiers written by Eliot A. Cohen and published by Cornell University Press. This book was released on 2019-01-24 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why has the United States, unlike every other 20th-century world power, failed to settle on a durable system of military service? In this lucid book, Eliot Cohen studies the enduring problems of America's methods of raising an army.

Download or read book The New Public Service written by Janet V Denhardt and published by Routledge. This book was released on 2016-09-16 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: This widely praised work provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. The expanded edition includes an all-new chapter that addresses the practical issues of applying these ideals in actual, real-life situations. "The New Public Service, Expanded Edition" is organized around a set of seven core principles: serve citizens, not customers; seek the public interest; value citizenship and public service above entrepreneurship; think strategically, act democratically; recognize that accountability isn't simple; serve, rather than steer; and value people, not just productivity. The book asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important and meaningful about public service and considers how we might better live up to those ideals and values. All students and serious practitioners in public administration and public policy should read this book. While debates about public policy issues will surely continue, this compact, clearly written volume provides an important framework for public service based on and fully integrated with citizen discourse and the public interest.

Download or read book The New Public Service written by Janet V Denhardt and published by Routledge. This book was released on 2015-02-12 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: As in earlier editions, the book is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn't simple; (6) serve, rather than steer; (7) value people, not just productivity. The book asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it.

Download or read book Self-Serving Public Leadership and Governance written by Obinna Ubani-Ebere and published by Fulton Books, Inc.. This book was released on 2022-12-19 with total page 455 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership matters in everything. Shared humanity is at risk of paralysis if the society lacks trustable, transparent, and accountable leadership for the well-being of the society. A nation is nothing but a perishable commodity if it lacks leadership foresight or vision and continually stands on a blind spot of political, social, and economic development. Government is an asset if it has utility or values that impact citizens positively and improve their well-being or livelihood. In contrast, the government is a total liability or lacks utility or values if its actions impede unity, progress, and development or undermine citizens' well-being. Greed is the common denominator of public corruption. Moreover, corruption is a consequence of self-serving leadership and governance in African countries, demolishing hopes, aspirations, and ingenuity. Thus, public corruption in African countries is the great conspiracy against innocent and poor citizens by the politicians, elites, and religious aristocrats, causing obstacles to development. Consequently, there is a high possibility of political, economic, and social failures or marginalization of the poor when a nation's political governance is besieged by sit-tight leadership syndrome, self-serving leaders, greedy mindsets, and corrupt leaders. Here are the two critical questions: Can African countries escape paralysis, meltdowns, or extreme poverty if the government is controlled by self-serving public leaders who focus on themselves while ignoring the challenges of the larger society? Can African countries survive the mediocrity of governance and frequent devastations due to the menace of religion, tribalism, and corruption in government, public leadership, and governance?

Download or read book Citizen Relationship Management written by Alexander Schellong and published by Peter Lang. This book was released on 2008 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a model of Citizen Relationship Management (CiRM) is developed and discussed. The case studies explore the perceptions of CRM/CiRM by administrators, elected officials and consultants as well as its implementation and impact on the municipal level and in a multijurisdictional environment in the United States. Although the explorative part of the study focuses broadly on a theoretical conceptualization of CiRM, the immediate empirical referent of research are the 311 initiatives in the City of Baltimore, the City of Chicago, the City of New York and Miami-Dade County. Thus, the results help administrators and researchers to convey the idea and challenges of 311 well. The study shows that CRM is to a certain extent only partly able to make novel contributions to currently active reform movements in government. In addition, the study's findings support the idea that CiRM provides the means to a different kind of public participation.

Download or read book Government at a Glance 2023 written by OECD and published by OECD Publishing. This book was released on 2023-06-30 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 2023 edition of Government at a Glance provides a comprehensive overview of public governance and public administration practices in OECD Member and partner countries. It includes indicators on trust in public institutions and satisfaction with public services, as well as evidence on good governance practices in areas such as the policy cycle, budgeting, public procurement, infrastructure planning and delivery, regulatory governance, digital government and open government data.