Service Ability

Download or read book Service-Ability written by Kevin Robson and published by John Wiley & Sons. This book was released on 2012-11-12 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of ‘service’ where the relationship between an organization and the customer is an integral part of the "product" offering. The nation is suffering from a widespread lack of truly customer-satisfying service. We lack the very thing that we need to make this new paradigm work efficiently: service-ability. Organizations of all kinds are facing high customer churn, serious customer antagonism, loss of consumer confidence and plummeting customer satisfaction. Research shows that totally satisfying the customer is the only thing that will secure loyalty and offer significant competitive advantage. Yet still, on a daily basis we encounter service that frustrates us. Whilst the emergence of technology has no doubt brought efficiency to many areas of business activity, including the third sector, it has led to the standardised and indifferent service we regularly receive. We appear to have lost sight that people do business with people. Through efficient technology, our organisations may be serviceable but they are not service able. The arrival of Generation Y and the developments in social media, provide businesses with a whole new way to engage with their customers, but also provide a new way for customers to rate companies, products and services: not always in a positive manner. 'Like' or '#Fail' have become part of our social language. Organizations that refocus on the need to treat customers in a way that satisfies them, and not the technology, will have better customer retention, lower costs of replacement and will build their brand value through better reputations. Service-Ability delves deeply into these areas to show how today's managers need to re-think the way we structure, manage, lead and organize our companies to achieve total 'customer-centric' work cultures that develop lasting relationships with customers.

Download or read book The Serviceability of Fabrics written by Francis D. Horigan and published by . This book was released on 1950 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book U.S. Customs Service's Ability to Accurately Determine the Value of Imported Goods Entering the United States written by United States. Congress. House. Committee on Ways and Means. Subcommittee on Oversight and published by . This book was released on 1993 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Equipment Serviceability Criteria for Loader, Scoop Type, DED, 4 Wheel, Rubber Tires, 1 1/2 Cu Yd and Up, Clark Mdls 55A-M, 85A-M, 85A-M23, 85A-M24, 175A-M, 175A-M23, Hough Mdls H-30M, H-60M, H-90M, H-90M (W), H-90CM, Allis-Chalmers Mdls 645M, 645M2, TL-645, Eaton Yale & Towne Mdl 3000M, and J.I. Case Mdls MW24, MW24B and W8-series B. written by and published by . This book was released on 1984 with total page 10 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Homeland Security: Federal Protective Service's Ability to Protect Federal Facilities Is Hampered by Weaknesses in Its Contract Security Guard Program written by Mark L. Goldstein and published by DIANE Publishing. This book was released on 2010 with total page 22 pages. Available in PDF, EPUB and Kindle. Book excerpt: To accomplish its mission of protecting about 9,000 fed. facilities, the Fed. Protective Service (FPS) currently has a budget of about $1 billion, about 1,200 full time employees, and about 13,000 contract security guards. This testimony discusses findings on: (1) the extent to which FPS ensures that its guards have the required training and certifications before being deployed to a fed. facility; (2) the extent to which FPS ensures that its guards comply with their assigned responsibilities (post orders) once they are deployed at fed. facilities; and (3) security vulnerabilities recently identified related to FPS's guard program. To address these objectives, the auditor conducted site visits at 6 of FPS's 11 regions, and interviewed numerous FPS officials. Illustrations.

Download or read book Properties and Serviceability of Selected Household and Clothing Fabrics written by Hazel Marie Fletcher and published by . This book was released on 1956 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book An Introduction to Reinforcement, Strength and Serviceability Requirements for Reinforced Concrete Hydraulic Structures written by J. Paul Guyer, P.E., R.A. and published by Guyer Partners. This book was released on 2017-12-14 with total page 35 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introductory technical guidance for civil and structural engineers and construction managers interested in design and construction of reinforced concrete hydraulic structures. Here is what is discussed: 1. DETAILS OF REINFORCEMENT 2. STRENGTH AND SERVICEABILITY REQUIREMENTS 3. REQUIRED STRENGTH.