Quality Experience Telemetry

Download or read book Quality Experience Telemetry written by Alka Jarvis and published by Quality Press. This book was released on 2018-04-03 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is an important and timely book. Students of organizational behavior for the last 15 years have been asking how to integrate the technology of data gathering and data analysis with critical organizational challenges. This book shows how to do that, using the field of customer service to illustrate the broader point. This volume allows lay readers to understand telemetry and helps them enhance their data-gathering activities to strengthen customer relations. Author of The Agenda Mover: When Your Good Idea Is Not Enough and Transforming the Clunky Organization: Pragmatic Skills for Breaking Inertia (Cornell University Press) Telemetry is an automated way of collecting data at remote sites or locations, and transmitting it to collectors at receiving site for monitoring, analyzing, and driving improvement actions. This book provides the necessary knowledge and information to understand the telemetry infrastructure and associated details. It will enable readers to implement a telemetry program to address customer experience pain and improve customer experience. The authors of this book have all served in different roles and capacities in one of Silicon Valley's premier technology companies. These roles include software engineering, customer assurance, quality management, technology development, and implementation. Their paths intersected in the area of quality management, and they have witnessed first-hand how the latest technology/market transitions around Internet of Things (IoT), digitization, and telemetry are impacting the company they work, as well as the high-tech industry and global economy as a whole. The real-time nature of data and the advent of machine-learning algorithms have set the stage for a new era that the authors call adaptive customer experience. The premise of this concept is that real-time availability of customer experience data opens the door for real-time responses based on machine-learning algorithms. This creates an unprecedented opportunity to change the relationship between customers and the systems they depend on in their digital world. The proliferation of sensors and improvements in data science capabilities are creating an environment where the possibilities for telemetry are limitless. The book provides several examples of use cases and applications that help bring telemetry to life.

Download or read book Software Telemetry written by Jamie Riedesel and published by Simon and Schuster. This book was released on 2021-09-21 with total page 560 pages. Available in PDF, EPUB and Kindle. Book excerpt: Software Telemetry shows you how to efficiently collect, store, and analyze system and application log data so you can monitor and improve your systems. Summary In Software Telemetry you will learn how to: Manage toxic telemetry and confidential records Master multi-tenant techniques and transformation processes Update to improve the statistical validity of your metrics and dashboards Make software telemetry emissions easier to parse Build easily-auditable logging systems Prevent and handle accidental data leaks Maintain processes for legal compliance Justify increased spend on telemetry software Software Telemetry teaches you best practices for operating and updating telemetry systems. These vital systems trace, log, and monitor infrastructure by observing and analyzing the events generated by the system. This practical guide is filled with techniques you can apply to any size of organization, with troubleshooting techniques for every eventuality, and methods to ensure your compliance with standards like GDPR. About the technology Take advantage of the data generated by your IT infrastructure! Telemetry systems provide feedback on what’s happening inside your data center and applications, so you can efficiently monitor, maintain, and audit them. This practical book guides you through instrumenting your systems, setting up centralized logging, doing distributed tracing, and other invaluable telemetry techniques. About the book Software Telemetry shows you how to efficiently collect, store, and analyze system and application log data so you can monitor and improve your systems. Manage the pillars of observability—logs, metrics, and traces—in an end-to-end telemetry system that integrates with your existing infrastructure. You’ll discover how software telemetry benefits both small startups and legacy enterprises. And at a time when data audits are increasingly common, you’ll appreciate the thorough coverage of legal compliance processes, so there’s no reason to panic when a discovery request arrives. What's inside Multi-tenant techniques and transformation processes Toxic telemetry and confidential records Updates to improve the statistical validity of your metrics and dashboards Revisions that make software telemetry emissions easier to parse About the reader For software developers and infrastructure engineers supporting and building telemetry systems. About the author Jamie Riedesel is a staff engineer at Dropbox with over twenty years of experience in IT. Table of Contents 1 Introduction PART 1 TELEMETRY SYSTEM ARCHITECTURE 2 The Emitting stage: Creating and submitting telemetry 3 The Shipping stage: Moving and storing telemetry 4 The Shipping stage: Unifying diverse telemetry formats 5 The Presentation stage: Displaying telemetry 6 Marking up and enriching telemetry 7 Handling multitenancy PART 2 USE CASES REVISITED: APPLYING ARCHITECTURE CONCEPTS 8 Growing cloud-based startup 9 Nonsoftware business 10 Long-established business IT PART 3 TECHNIQUES FOR HANDLING TELEMETRY 11 Optimizing for regular expressions at scale 12 Standardized logging and event formats 13 Using more nonfile emitting techniques 14 Managing cardinality in telemetry 15 Ensuring telemetry integrity 16 Redacting and reprocessing telemetry 17 Building policies for telemetry retention and aggregation 18 Surviving legal processes

Download or read book Data Quality written by Rupa Mahanti and published by Quality Press. This book was released on 2019-03-18 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: “This is not the kind of book that you’ll read one time and be done with. So scan it quickly the first time through to get an idea of its breadth. Then dig in on one topic of special importance to your work. Finally, use it as a reference to guide your next steps, learn details, and broaden your perspective.” from the foreword by Thomas C. Redman, Ph.D., “the Data Doc” Good data is a source of myriad opportunities, while bad data is a tremendous burden. Companies that manage their data effectively are able to achieve a competitive advantage in the marketplace, while bad data, like cancer, can weaken and kill an organization. In this comprehensive book, Rupa Mahanti provides guidance on the different aspects of data quality with the aim to be able to improve data quality. Specifically, the book addresses: -Causes of bad data quality, bad data quality impacts, and importance of data quality to justify the case for data quality-Butterfly effect of data quality-A detailed description of data quality dimensions and their measurement-Data quality strategy approach-Six Sigma - DMAIC approach to data quality-Data quality management techniques-Data quality in relation to data initiatives like data migration, MDM, data governance, etc.-Data quality myths, challenges, and critical success factorsStudents, academicians, professionals, and researchers can all use the content in this book to further their knowledge and get guidance on their own specific projects. It balances technical details (for example, SQL statements, relational database components, data quality dimensions measurements) and higher-level qualitative discussions (cost of data quality, data quality strategy, data quality maturity, the case made for data quality, and so on) with case studies, illustrations, and real-world examples throughout.

Download or read book Business Sustainability written by Alka Jarvis and published by Quality Press. This book was released on 2018-07-16 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: Competitive advantage as it existed in the 1970s and 1980s is no longer valid. Leaders must be ready to adopt the thinking that there is no such thing as long-term competitive advantage anymore, due to the constantly changing landscape, and they will have to repeatedly redefine and redesign business strategies to survive. ISO 9004:2018 represents a major contribution in the application of sound business and quality management systems practices, but authors Jarvis and Palmes will help you go beyond” it with the current widely used state-of-the-art technologies and practices described in this book. They have spent years evaluating where mature and successful organizations are heading, whether they are small or large, and are among the group of experts who developed ISO 9004:2018. Topics covered include disruptive technologies, culture for sustained success, organizational identity, leadership, process management, and more.

Download or read book Human Error Reduction in Manufacturing written by José Rodríguez-Pérez and published by Quality Press. This book was released on 2018-08-27 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: For many years, we considered human errors or mistakes as the cause of mishaps or problems. In the manufacturing industries, human error, under whatever label (procedures not followed, lack of attention, or simply error), was the conclusion of any quality problem investigation. The way we look at the human side of problems has evolved during the past few decades. Now we see human errors as the symptoms of deeper causes. In other words, human errors are consequences, not causes. The basic objective of this book is to provide readers with useful information on theories, methods, and specific techniques that can be applied to control human failure. It is a book of ideas, concepts, and examples from the manufacturing sector. It presents a comprehensive overview of the subject, focusing on the practical application of the subject, specifically on the human side of quality and manufacturing errors. In other words, the primary focus of this book is human failure, including its identification, its causes, and how it can be reasonably controlled or prevented in the manufacturing industry setting. In addition to including a detailed discussion of human error (the inadvertent or involuntary component of human failure), a chapter is devoted to analysis and discussion related to voluntary (intentional) noncompliance. Written in a direct style, using simple industry language with abundant applied examples and practical references, this book's insights on human failure reduction will improve individual, organizational, and social well-being.

Download or read book Data Quality written by Prashanth Southekal and published by John Wiley & Sons. This book was released on 2023-02-01 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover how to achieve business goals by relying on high-quality, robust data In Data Quality: Empowering Businesses with Analytics and AI, veteran data and analytics professional delivers a practical and hands-on discussion on how to accelerate business results using high-quality data. In the book, you’ll learn techniques to define and assess data quality, discover how to ensure that your firm’s data collection practices avoid common pitfalls and deficiencies, improve the level of data quality in the business, and guarantee that the resulting data is useful for powering high-level analytics and AI applications. The author shows you how to: Profile for data quality, including the appropriate techniques, criteria, and KPIs Identify the root causes of data quality issues in the business apart from discussing the 16 common root causes that degrade data quality in the organization. Formulate the reference architecture for data quality, including practical design patterns for remediating data quality Implement the 10 best data quality practices and the required capabilities for improving operations, compliance, and decision-making capabilities in the business An essential resource for data scientists, data analysts, business intelligence professionals, chief technology and data officers, and anyone else with a stake in collecting and using high-quality data, Data Quality: Empowering Businesses with Analytics and AI will also earn a place on the bookshelves of business leaders interested in learning more about what sets robust data apart from the rest.

Download or read book Telemetry Techniques written by Noah S. Adams and published by . This book was released on 2012 with total page 543 pages. Available in PDF, EPUB and Kindle. Book excerpt: