Does Your Mother Know

Download or read book Does Your Mother Know? written by Maureen Jennings and published by Dundurn. This book was released on 2006-09-09 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: Christine Morris has been sent to Edinburgh to attend a conference on the latest in police methodology. There she is tracked down by the Northern Constabulary, Stornoway, Outer Hebrides, who inform her that her estranged mother has been involved in a vehicular homicide and has gone missing. Reluctantly, Christine agrees to fly up to Stornoway, where her mother was last seen. Her arrival is followed by the suspicious death of one of the islanders. What unfolds is a deepening involvement in the life of the community, an unexpected reconnection with her mother, and a nefarious plot against one of the young princes, who is planning a visit to the island. Set against the backdrop of a breathtaking landscape and a people who are fiercely proud of their traditional way of life, Does Your Mother Know? races along to a galloping finish in this complex tale of suspense.

Download or read book What My Mother Doesn't Know written by Sonya Sones and published by Simon and Schuster. This book was released on 2010-10-19 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: My name is Sophie. This book is about me. It tells the heart-stoppingly riveting story of my first love. And also of my second. And, okay, my third love, too. It's not that I'm boy crazy. It's just that even though I'm almost fifteen I've been having sort of a hard time trying to figure out the difference between love and lust. It's like my mind and my body and my heart just don't seem to be able to agree on anything.

Download or read book Would You Do That to Your Mother? written by Jeanne Bliss and published by Penguin. This book was released on 2018-05-08 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.

Download or read book Everyone Knows Your Mother Is a Witch written by Rivka Galchen and published by Farrar, Straus and Giroux. This book was released on 2021-06-08 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on real historical documents but infused with the intensity of imagination, sly humor, and intellectual fire for which award-winning author Rivka Galchen’s writing is known, Everyone Knows Your Mother Is a Witch is a tale for our time—the story of how a community becomes implicated in collective aggression and hysterical fear. The year is 1619, in the German duchy of Württemberg. Plague is spreading. The Thirty Years War has begun, and fear and suspicion are in the air throughout the Holy Roman Empire. In the small town of Leonberg, Katherina Kepler is accused of being a witch. An illiterate widow, Katherina is known by her neighbors for her herbal remedies and the success of her children, including her eldest, Johannes, who is the Imperial Mathematician and renowned author of the laws of planetary motion. It’s enough to make anyone jealous, and Katherina has done herself no favors by being out and about and in everyone’s business. So when the deranged and insipid Ursula Reinbold (or as Katherina calls her, the Werewolf) accuses Katherina of offering her a bitter, witchy drink that has made her ill, Katherina is in trouble. Her scientist son must turn his attention from the music of the spheres to the job of defending his mother. Facing the threat of financial ruin, torture, and even execution, Katherina tells her side of the story to her friend and next-door neighbor Simon, a reclusive widower imperiled by his own secrets. Provocative and entertaining, Galchen’s bold new novel touchingly illuminates a society, and a family, undone by superstition, the state, and the mortal convulsions of history.

Download or read book Lose Your Mother written by Saidiya Hartman and published by Macmillan. This book was released on 2008-01-22 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: An original, thought-provoking meditation on the corrosive legacy of slavery from the 16th century to the present.--Elizabeth Schmidt, "The New York Times."

Download or read book Fraser's Magazine for Town and Country written by and published by . This book was released on 1837 with total page 788 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Life in London written by Edwin Hodder and published by BoD – Books on Demand. This book was released on 2020-07-28 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reproduction of the original: Life in London by Edwin Hodder