Customer Service For Home Builders

Download or read book Customer Service for Home Builders written by Carol Smith and published by . This book was released on 2003 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Act as if you like your customer," says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers' experience a positive one from initial contact through warranty service. Satisfied customers aren't born that way. They're created. A successful customer service program is one of the key elements in closing sales and getting referrals. You can increase sales by developing stronger customer service goals and organizing the activities necessary to reach them. Customer Service for Home Builders explores the fundamental customer service challenges that every service-oriented company faces: - staff - quality - documentation - internal communication - policies and procedures Carol Smith examines the sequence of a builder's relationship with home buyers and shows builders how to initiate service and successfully manage customers' experiences instead of just reacting to issues customers raise. In "Daily Operations: Working with Customers," she focuses on-- - expectations - preliminaries - customers and construction - new home delivery - warranty service The book --with its forms, checklists, documents, and resources guide- provides what you need to give your customer service program new life. It includes what you need to easily institute a comprehensive customer service program. Create satisfied customers every time with Carol Smith's industry-tested guidelines.

Download or read book Value Match Selling for Home Builders written by William J. Nowell and published by Builderbooks. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: With this book, home building professionals will learn how to build a rapport with prospective home buyers. Nowell's emphasis on questioning strategies and listening skills helps salespeople build relationships with potential customers and meet prospective buyer's specific needs.

Download or read book Beyond Warranty written by Carol Smith and published by Builderbooks. This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Maintaining positive relationships with new home owners after they move in increases sales. This book helps builders and their sales and warranty staffs understand and plan for the customer service that follows the sale of a house, especially warranty service.

Download or read book Home Builder Contracts and Construction Management Forms written by NAHB Business Management and published by Builderbooks. This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nearly 100 of the most useful business forms and contracts for builders are gathered from builders across the country: sales and marketing forms, contracts, agreements, trade contractor specifications, checklists, orientation and quality control documents, and more. Documents can be downloaded from the CD and customized.

Download or read book The Home Builders written by Varsha Bajaj and published by Penguin. This book was released on 2019-02-12 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: This vibrantly illustrated picture book celebrates a variety of woodland creatures as they make their homes and prepare for their young. Welcome to a serene woodland where lots of expectant animal parents are in their "nesting" phase--that is, busy preparing safe, cozy homes for their growing families. As they dig, tunnel, gnaw, and gather, they create dens, burrows, lodges, and, of course, nests. Soon the woods are full of new little ones peeping, crawling, romping, and snuggling--and with artwork so gorgeous that it feels like an invitation into the scenery it's depicting, readers will be eager to join them in their beautiful home.

Download or read book Residential Construction Performance Guidelines, Consumer Reference (Pack of 10) written by National Association of Home Builders and published by Builderbooks. This book was released on 2016 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: NAHB's Residential Construction Performance Guidelines were created to offer a third-party view of quality issues in residential construction (both new homes and remodeling). The Consumer Reference makes it easy to provide a copy of the guidelines to every customer. Sold in affordable packs of 10, the Consumer Reference is a great addition to your warranty claims process and: Help customers understand the basics of a properly constructed home and how it should perform during the warranty period Take action to resolve customer concerns before they escalate to complaints Exhibit your professionalism by showing that you consistently meet or exceed accepted industry guidelines Includes Residential Construction Performance Guidelines for: Site Work and Foundation Floors, Walls, and Roofs

Download or read book Fundamentals of Residential Construction written by Edward Allen and published by John Wiley & Sons. This book was released on 2011-03-10 with total page 989 pages. Available in PDF, EPUB and Kindle. Book excerpt: The leading guide to professional home construction—now updated and revised! Fundamentals of Residential Construction, Third Edition features the most up-to-date explanations of today's residential construction systems. From foundation to roof and exterior finishes to interior details, this new edition thoroughly addresses the latest developments in materials and methods of house construction, including energy efficiency, framing, and roofing. Abundantly illustrated with more than 1,250 drawings and photographs, including new photorealistic illustrations that bring the text to life, this Third Edition provides authoritative coverage on wood light-frame construction, industrialized systems of construction, insulating concrete forms, light-gauge steel frame, panelized construction, and a new chapter on multifamily construction. Topics covered include: Plumbing Building codes Heating and cooling Financing Wiring Roofing Thermal insulation Environmental concerns Foundations Finish sitework Rough sitework Wood and light-gauge steel framing Engineered materials Exterior and interior finishes Organized in a logical, easy-to-follow format, Fundamentals of Residential Construction, Third Edition is the one-stop source for building professionals to gain a working knowledge of codes, management procedures, material, and all home building concerns.