Achieving Service Excellence

Achieving Service Excellence
Author :
Publisher : Business Expert Press
Total Pages : 152
Release :
ISBN-10 : 9781606495452
ISBN-13 : 1606495453
Rating : 4/5 (52 Downloads)

Book Synopsis Achieving Service Excellence by : C. M. Chang

Download or read book Achieving Service Excellence written by C. M. Chang and published by Business Expert Press. This book was released on 2013-11-20 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second requires that these executives and their employees develop the knowledge and skills needed to achieve such success. Specifically, this book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.

Achieving Success Through Innovation

Achieving Success Through Innovation
Author :
Publisher : Business Expert Press
Total Pages : 249
Release :
ISBN-10 : 9781631570445
ISBN-13 : 1631570447
Rating : 4/5 (45 Downloads)

Book Synopsis Achieving Success Through Innovation by : Glenn Withiam

Download or read book Achieving Success Through Innovation written by Glenn Withiam and published by Business Expert Press. This book was released on 2016-09-11 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book investigates the genesis and success of innovation in the hospitality industry as detailed in over four dozen case studies. In many of the cases studies, the innovators themselves provide the insights into their innovative inspiration and the lessons learned from the way they brought their innovative ideas to life. The cases include innovations for improved customer service, stronger human resources, and new food service and lodging concepts. While updated technology forms the basis for many of the innovations, some of the cases focus specifically on technology improvements, with a particular focus on the use of technology as a mediator in the service value chain. With the passage of several years, the book shares the outcome of the innovative concepts—most of which continue to operate. The lessons presented will provide you a valuable perspective on success through innovation, whether you are operating in the hospitality industry or another business.

Winning at New Products

Winning at New Products
Author :
Publisher : Basic Books
Total Pages : 587
Release :
ISBN-10 : 9780465093335
ISBN-13 : 0465093337
Rating : 4/5 (35 Downloads)

Book Synopsis Winning at New Products by : Robert G. Cooper

Download or read book Winning at New Products written by Robert G. Cooper and published by Basic Books. This book was released on 2017-09-19 with total page 587 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than two decades, Winning at New Products has served as the bible for product developers everywhere. Robert G. Cooper demonstrates why consistent product development is vital to corporate growth and how to maximize your chances of success. Citing the author's most recent research, Winning at New Products showcases innovative practices by industry leaders to present a field-tested game plan for achieving product leadership. Cooper outlines specific strategies for making sound business decisions at every step-from idea generation to launch. This fully updated and expanded edition is an essential resource for product developers around the world. "This is a must read. There's so much new in this book, from how to generate the breakthrough ideas, picking the winners, and driving them to market successfully." -- Philip Kotler, Professor of International Marketing, Northwestern University, Kellogg School of Management

Insourcing Innovation

Insourcing Innovation
Author :
Publisher : CRC Press
Total Pages : 300
Release :
ISBN-10 : 9781420062298
ISBN-13 : 1420062298
Rating : 4/5 (98 Downloads)

Book Synopsis Insourcing Innovation by : David Silverstein

Download or read book Insourcing Innovation written by David Silverstein and published by CRC Press. This book was released on 2007-12-17 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Innovation is central to business success, yet no other aspect of business is as frustrating and out of control. Instead of occurring in fits and starts and strokes of genius, innovation needs to become an all-the-time event that‘s measurable, reliable, predictable, streamlined, and effective. Asserting that every innovation objective has a finite

The Innovator's Way

The Innovator's Way
Author :
Publisher : MIT Press
Total Pages : 461
Release :
ISBN-10 : 9780262288972
ISBN-13 : 0262288974
Rating : 4/5 (72 Downloads)

Book Synopsis The Innovator's Way by : Peter J. Denning

Download or read book The Innovator's Way written by Peter J. Denning and published by MIT Press. This book was released on 2012-09-21 with total page 461 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two experts show that innovation is a skill that can be learned and describe eight essential practices for achieving success. Innovation is the ruling buzzword in business today. Technology companies invest billions in developing new gadgets; business leaders see innovation as the key to a competitive edge; policymakers craft regulations to foster a climate of innovation. And yet businesses report a success rate of only four percent for innovation initiatives. Can we significantly increase our odds of success? In The Innovator's Way, innovation experts Peter Denning and Robert Dunham reply with an emphatic yes. Innovation, they write, is not simply an invention, a policy, or a process to be managed. It is a personal skill that can be learned, developed through practice, and extended into organizations. Denning and Dunham identify and describe eight personal practices that all successful innovators perform: sensing, envisioning, offering, adopting, sustaining, executing, leading, and embodying. Together, these practices can boost a fledgling innovator to success. Weakness in any of these practices, they show, blocks innovation. Denning and Dunham chart the path to innovation mastery, from individual practices to teams and social networks.

The Innovation Maze

The Innovation Maze
Author :
Publisher : BIS Publishers
Total Pages : 240
Release :
ISBN-10 : 9063694105
ISBN-13 : 9789063694104
Rating : 4/5 (05 Downloads)

Book Synopsis The Innovation Maze by : Gijs van Wulfen

Download or read book The Innovation Maze written by Gijs van Wulfen and published by BIS Publishers. This book was released on 2016-07-12 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Innovation Maze makes innovation simple, delivering a coherent approach to the creation of new business cases.

Driving Growth Through Innovation

Driving Growth Through Innovation
Author :
Publisher : Berrett-Koehler Publishers
Total Pages : 237
Release :
ISBN-10 : 9781576755549
ISBN-13 : 1576755541
Rating : 4/5 (49 Downloads)

Book Synopsis Driving Growth Through Innovation by : Robert B. Tucker

Download or read book Driving Growth Through Innovation written by Robert B. Tucker and published by Berrett-Koehler Publishers. This book was released on 2008-03-17 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business managers know that cost-cutting measures cannot create long-term growth--greater revenues require sustained innovation. In this book, Tucker provides a practical step-by-step method any business can use to identify opportunities and encourage innovations that capitalize on them.