Workshop Help Desk

Download or read book Helpdesk Habits written by Mark Copeman and published by . This book was released on 2019-01-08 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100's of customer service organisations across the world. During this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding. Mark's formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional. Through his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat. Learn the importance of harnessing habits Develop the right attitude towards your role Understand the importance of human customer service Learn how to communicate effectively See how tiny adjustments in phrasing can win the day Become skilled in empathy and rapport Be assured it's OK to have a personality Read and implement with your team today and turn your helpdesk into a feature, not an overhead.

Download or read book A Quick Guide to Reaching Struggling Writers, K-5 written by Maria Colleen Cruz and published by Firsthand. This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In A Quick Guide to Reaching Struggling Writers Colleen Cruz shows how to stop struggling with writers who struggle. You'll find effective support for students who say: I'm not a good writer; My hand hurts; I don't know how to spell; I don't have anything to write about; I never get to write anything I want to write; I'm done. A Quick Guide to Reaching Struggling Writers is part of the Workshop Help Desk series. About the Workshop Help Desk series The Workshop Help Desk series is designed for teachers who believe in workshop teaching and who have already rolled up their sleeves enough to have encountered the predictable challenges. If you've struggled to get around quickly enough to help all your writers, if you've wondered how to tweak your teaching to make it more effective and lasting, if you've needed to adapt your teaching for English learners, if you've struggled to teach grammar or nonfiction writing or test prep...if you've faced these and other specific, pressing challenges, then this series is for you. Provided in a compact 5" x 7" format, the Workshop Help Desk series offers pocket-sized professional development. For a comprehensive overview of the Units of Study in Opinion/Argument, Information, and Narrative series, including sample minilessons, sample videos, videos, frequently asked questions and more, visit UnitsofStudy.com.

Download or read book A Quick Guide to Boosting English Acquisition in Choice Time, K-2 written by Alison Porcelli and published by Firsthand. This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In A Quick Guide to Boosting English Acquisition in Choice Time Alison and Cheryl explain how choice-time workshops can be structured to help English language learners imagine, create, and explore language through play. They outline two units of study for choice-time workshops, the first using open-ended materials, the other using literature to inspire play. A Quick Guide to Boosting English Acquisition in Choice Time is part of the Workshop Help Desk series. About the Workshop Help Desk series The Workshop Help Desk series is designed for teachers who believe in workshop teaching and who have already rolled up their sleeves enough to have encountered the predictable challenges. If you've struggled to get around quickly enough to help all your writers, if you've wondered how to tweak your teaching to make it more effective and lasting, if you've needed to adapt your teaching for English learners, if you've struggled to teach grammar or nonfiction writing or test prep...if you've faced these and other specific, pressing challenges, then this series is for you. Provided in a compact 5" x 7" format, the Workshop Help Desk series offers pocket-sized professional development. For a comprehensive overview of the Units of Study in Opinion/Argument, Information, and Narrative series, including sample minilessons, sample videos, videos, frequently asked questions and more, visit UnitsofStudy.com.

Download or read book A Quick Guide to Teaching Second-Grade Writers with Units of Study written by Lucy Calkins and published by Firsthand. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In A Quick Guide to Teaching Second Grade Writers with Units of Study Lucy Calkins chronicles a curricular calendar that will help teachers increase the volume of student writing; encourage students to lift the level of their writing by reviwing, rethinking, and rewriting their work; and empower students to write with greater independence. A Quick Guide to Teaching Second Grade Writers with Units of Study is part of the Workshop Help Desk series. About the Workshop Help Desk series The Workshop Help Desk series is designed for teachers who believe in workshop teaching and who have already rolled up their sleeves enough to have encountered the predictable challenges. If you've struggled to get around quickly enough to help all your writers, if you've wondered how to tweak your teaching to make it more effective and lasting, if you've needed to adapt your teaching for English learners, if you've struggled to teach grammar or nonfiction writing or test prep...if you've faced these and other specific, pressing challenges, then this series is for you. Provided in a compact 5" x 7" format, the Workshop Help Desk series offers pocket-sized professional development. For a comprehensive overview of the Units of Study in Opinion/Argument, Information, and Narrative series, including sample minilessons, sample videos, videos, frequently asked questions and more, visit UnitsofStudy.com.

Download or read book Facilitation Made Easy written by Esther Cameron and published by Kogan Page Publishers. This book was released on 2005-09-03 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: The facilitator's task of opening up discussion, getting ideas into the open and setting broad future direction is essential if a group is to reach consensus on a particular outcome and it is now one of the key techniques used in meetings and workshops. Facilitation Made Easy provides a practical introduction to the essential skills needed and will help readers develop a facilitation style that is unbiased and enables control without being overpowering. With detailed examples, proven tips for success, checklists and a self assessment guide to help readers test their own personal approach to facilitation, the book will help readers to: Understand the facilitator's role Develop the ideal structure for workshops and meetings Control agendas and help to focus the outcome of meetings Deal with difficulties. This third edition also includes a new chapter on facilitating virtual meetings, explaining the mechanics of virtual teams, the pros and cons of virtual meetings, use of technology and tips on setting up, facilitating and participating in virtual meetings

Download or read book That Workshop Book written by Samantha Bennett and published by Heinemann Educational Books. This book was released on 2007 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shows a new generation of teachers how the systems, structures, routines, and rituals that support successful workshops combine with thinking, planning, and conferring to drive students' growth, inform assessment and instruction, and increase teachers' professional satisfaction. And it shows those already using the workshop how to increase its instructional power by seeing its big ideas and its component parts in fresh, dynamic ways.

Download or read book A Quick Guide to Getting Started with Units of Study, K-8 written by Lucy Calkins and published by . This book was released on 2018 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book is for teachers who are getting started using a workshop approach to reading or writing, or both, and who have one or both of the Units of Study in Reading, and Units of Study in Writing"--